Is Cross River Bank down?

Please note that we received a partial file from Visa this morning. We received the corrected FinRec files, but they are still ingesting. Today's Visa Settlements may be delayed

Visa Settlement is complete. We will now monitor the generation of the Reconciliation Reports, in case of side effects from the Visa file delay.

Monitoring of the Reconciliation Reports has been completed. No issues were observed as a result of the Visa file delay, and all processing completed successfully. Normal operations have been restored.

We are aware of an upstream issue impacting Visa Direct push transactions. Some transactions may experience failures or increased processing times. We are actively monitoring the situation and working with our external partners to determine the cause and restore normal service.

We have confirmed that the issue is affecting specific BINs on both Visa Direct and Mastercard MoneySend. Current findings indicate an upstream issuer network issue that may result in transaction failures or increased processing times. We are actively monitoring and coordinating with our partners as they work toward resolution. Reference Tickets: Visa: INC27272613 Mastercard: INC00000650178

We have confirmed that the issue is affecting both Visa Direct and Mastercard MoneySend transactions. Current findings indicate an upstream issuer network issue that may result in transaction failures for specific BINs and increased processing times for all transactions. We are actively monitoring and coordinating with our partners as they work toward resolution. Reference Tickets: Visa: INC27272613 Mastercard: INC00000650178

The issue affecting Visa Direct and Mastercard MoneySend transactions appears to be resolved. Transaction processing has returned to normal, and we are continuing to monitor the service closely to ensure ongoing stability.

The issue affecting Visa Direct and Mastercard MoneySend transactions has been resolved. Transaction processing is back to normal. We are still monitoring the service closely to make sure it stays stable. We apologize for any inconvenience this may have caused. Reference Tickets: Visa: INC27272613 Mastercard: INC00000650178

We are aware of a potential issue that may affect card payment processing. This issue is specific to push payments outside of the US and does not impact other card payment services. Some customers may experience delays in transaction processing, as affected transactions may be held pending until the issue is resolved. Our team is actively investigating and we will provide updates as more information becomes available.

The potential issue affecting push payments outside of the US has been resolved. All card payment services are operating normally. If you experience any issues, please contact our support team.

Cross River has not received reporting from Mastercard yet, due to Mastercard incident INC000000639581. Partners may experience Mastercard settlement delays today.

All Partners have received their Mastercard settlements for today

We are investigating an issue with the Card Payments Reconciliation Platform that is causing import problems, so reporting is delayed. Our team is working to find the cause and assess the impact. Our technical teams are working on a fix, and we'll post an update as soon as we know more.

Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.

Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.

Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.

Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.

Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.

Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.

Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.

Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.

We are continuing to investigate this issue.

The underling root cause is identified . Work currently underway to apply a fix and resolve the issue. We will provide additional information as it becomes available.

Our engineering team still working on a fix. We will continue to provide additional information

Our engineering team is actively working on a resolution. We will keep you updated as more information becomes available.

Our engineering team is actively working on a resolution. We will keep you updated as more information becomes available.

Our engineering team is actively working to resolve the issue. We will continue to provide updates as more information becomes available.

Our engineering team is actively working on a resolution. We will provide updates as they become available.

Our engineering team is actively working on a resolution. We will provide updates as more information becomes available.

A fix has been applied, and we are actively monitoring service health to ensure stability. We will continue to provide updates as we validate the recovery.

Our Engineering team created new database indexes and optimized the affected query. As a result, Reconciliation Reporting has been successfully generated and delivered to partners. After a period of monitoring, we have confirmed service stability and normal operations. This incident has been resolved.