Copado incident

APAC Job Delays

Resolved after 4 hours 20 minutes, affecting CICD and Copado Version Control and 1 more, on November 18, 2024.

resolved Nov 27, 2024, 11:06 PM UTC

On 11/18/2024, at 4:00 AM UTC, customers on our APAC backend experienced interruptions resulting job delays and errors during their use of Copado. Our engineering team investigated and identified issues related to the latest backend release. The team implemented the necessary changes on 11/18/2024 at 8:20 AM UTC, and service resumed to normal. We apologize for any inconvenience.

Started
Nov 18, 2024, 04:00 AM UTC
Resolved
Nov 18, 2024, 08:20 AM UTC
Duration
4h 20m
Detected by Pingoru
Nov 18, 2024, 04:00 AM UTC

Affected components

CICDCopado Version ControlData Deploy Service

Update timeline

  1. resolved Nov 27, 2024, 11:06 PM UTC

    On 11/18/2024, at 4:00 AM UTC, customers on our APAC backend experienced interruptions resulting job delays and errors during their use of Copado. Our engineering team investigated and identified issues related to the latest backend release. The team implemented the necessary changes on 11/18/2024 at 8:20 AM UTC, and service resumed to normal. We apologize for any inconvenience.

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