Convoso incident
Inbound calls to select DIDs may be experiencing routing issues
Resolved after 3 hours 35 minutes, affecting Dialer, on May 1, 2026.
As of 10:15 AM PST, work has completed to resolve any remaining routing issues. We are monitoring to validate this resolution. We apologize for any impacts this may have had operations and appreciate your patience as we worked to correct this. Customers who reported impact to our Support team will receive an RFO once internal investigations have concluded.
Affected components
Update timeline
- identified May 01, 2026, 03:29 PM UTC
Our team has identified an issue where a small collection of DIDs may experience inbound calls not properly routing. This is being handled as a Priority 1 Issue and we are actively correcting this across all affected accounts. We apologize for any impact this may cause and will provide updates as work progresses.
- identified May 01, 2026, 04:27 PM UTC
Our team continues work to urgently resolve routing issues with the subset of impacted DIDs, with many already corrected.
- resolved May 01, 2026, 05:20 PM UTC
As of 10:15 AM PST, work has completed to resolve any remaining routing issues. We are monitoring to validate this resolution. We apologize for any impacts this may have had operations and appreciate your patience as we worked to correct this. Customers who reported impact to our Support team will receive an RFO once internal investigations have concluded.
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