Resolved after 57 minutes, affecting Dialer, on August 13, 2026.
We have confirmed that full operation was restored by 3.05 pm PT, and by this time, multiple customers had advised that the issue was cleared. An RFO will be issued in due course to all reporting customers. We apologize to all affected customers for the degraded service.
Affected components
Update timeline
- investigating Aug 13, 2026, 09:39 PM UTC
We have received reports of agents unable to hear leads. We are treating this as a priority 1 issue and have a team of Engineers engaged in investigating this. Updates to follow.
- investigating Aug 13, 2026, 10:35 PM UTC
Our investigations continue into the root cause. We are receiving reports of affected customers returning to normal operation, but we are not yet ready to declare that the issue is resolved.
- investigating Aug 14, 2026, 12:24 AM UTC
We have confirmed that full operation was restored by 3.05 pm PT, and by this time, multiple customers had advised that the issue was cleared. An RFO will be issued in due course to all reporting customers. We apologize to all affected customers for the degraded service.
- resolved Aug 14, 2026, 12:45 AM UTC
We have confirmed that full operation was restored by 3.05 pm PT, and by this time, multiple customers had advised that the issue was cleared. An RFO will be issued in due course to all reporting customers. We apologize to all affected customers for the degraded service.
Your product runs on more than Convoso
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services