Resolved after 15 minutes, affecting Dialer, on September 2, 2026.
The issue is resolved and full service is restored. We will issue a RFO to reporting clients in due course. We would like to take the opportunity to apologize for the disruption to your operations.
Affected components
Update timeline
- investigating Sep 02, 2026, 02:36 PM UTC
We have received multiple reports of the inability to reach and login to the Admin Dashboard and the Agent Console. We are investigating this as a top-priority issue.
- monitoring Sep 02, 2026, 03:42 PM UTC
The issue has been identified as an external network connectivity event, and we are working with our partners to restore full functionality.
- resolved Sep 02, 2026, 03:56 PM UTC
The issue is resolved and full service is restored. We will issue a RFO to reporting clients in due course. We would like to take the opportunity to apologize for the disruption to your operations.
Your product runs on more than Convoso
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services