Convoso incident
Support and Billing emails sent between 1:25 AM - 7:45 AM PST may have not reached our team.
Resolved on October 13, 2025, affecting Billing.
Due to an outage with our ticketing provider, emails to our Support and Billing teams may not have properly created a ticket for us to assist you. We apologize for any inconvenience this may have caused. If you reached out to our team and did not get a reply or a ticket number, please create a new ticket or forward your old one to our team and we'll assist you as soon as possible. Once again we apologize for any delays in assistance and we're here to help.
Affected components
Update timeline
- resolved Oct 13, 2025, 06:13 PM UTC
Due to an outage with our ticketing provider, emails to our Support and Billing teams may not have properly created a ticket for us to assist you. We apologize for any inconvenience this may have caused. If you reached out to our team and did not get a reply or a ticket number, please create a new ticket or forward your old one to our team and we'll assist you as soon as possible. Once again we apologize for any delays in assistance and we're here to help.
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