Resolved after 1 hour 7 minutes, affecting Dialer, on October 23, 2025.
At this time we have validated resolution internally and customers should no longer see delays with call handling. We apologize for the impact this may have had on your operations and we appreciate your patience as we worked urgently to resolve this. Customers who reported impact to our support team will receive an RFO once it is completed.
Affected components
Update timeline
- identified Oct 23, 2025, 09:19 PM UTC
Our team is urgently working to resolve an issue that may cause delays to call handling. We have identified the source of the trouble and are working to restore service levels. This is a priority 1 issue.
- monitoring Oct 23, 2025, 09:36 PM UTC
Our team has implemented a fix and are we are closely monitoring to validate full resolution.
- resolved Oct 23, 2025, 09:48 PM UTC
At this time we have validated resolution internally and customers should no longer see delays with call handling. We apologize for the impact this may have had on your operations and we appreciate your patience as we worked urgently to resolve this. Customers who reported impact to our support team will receive an RFO once it is completed.
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