Convoso incident
Investigation into Isolated Increases in CG Responses
Resolved after 5 days 1 hour, affecting Dialer, on January 31, 2026.
We have completed our investigation into an increase in CG status calls observed by some customers. This behavior appears to be isolated in nature and is related to the deployment of spam blocking applications by endpoint carriers. Impact to customers is not widespread. We are running additional analytics and will reach out directly to affected customers to discuss next steps.
Affected components
Update timeline
- investigating Jan 31, 2026, 12:11 AM UTC
We have completed our investigation into an increase in CG status calls observed by some customers. This behavior appears to be isolated in nature and is related to the deployment of spam blocking applications by endpoint carriers. Impact to customers is not widespread. We are running additional analytics and will reach out directly to affected customers to discuss next steps.
- resolved Feb 05, 2026, 01:38 AM UTC
As our investigations have concluded, we will close this alert at this time.
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