Resolved after 2 hours 33 minutes, affecting Dialer, on February 19, 2026.
At this time, we have confirmed resolution and restoration of normal call handling. We appreciate your patience as we worked urgently to resolve this issue. Customers who reported impact to our support team will receive an RFO as soon as internal investigations conclude.
Affected components
Update timeline
- investigating Feb 19, 2026, 04:42 PM UTC
We have identified a rise in congestion status calls. We are urgently investigating this as a Priority 1 issue at this time and will provide updates as work progresses.
- monitoring Feb 19, 2026, 05:13 PM UTC
A fix has been deployed and we are closely monitoring to validate resolution.
- resolved Feb 19, 2026, 05:59 PM UTC
At this time, we have confirmed resolution and restoration of normal call handling. We appreciate your patience as we worked urgently to resolve this issue. Customers who reported impact to our support team will receive an RFO as soon as internal investigations conclude.
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