Resolved after 32 minutes, affecting Dialer and Campaigns and Hopper and 1 more, on February 20, 2026.
At this time, we have confirmed that the adjustments made to bypass the affected external provider have restored stable connectivity for our customers. We appreciate your patience while we implemented this solution. Customers who reported impact to our Support team will receive a RFO once the investigation is complete.
Affected components
Update timeline
- identified Feb 20, 2026, 06:26 PM UTC
We have identified intermittent platform disconnects impacting our customers. We have escalated this internally and are treating this as a Priority 1 issue.
- monitoring Feb 20, 2026, 06:30 PM UTC
We have identified an external network issue and have deployed a fix to avoid this provider. We are monitoring closely to validate full resolution. This issue is impacting other providers and is not specific to Convoso.
- resolved Feb 20, 2026, 06:40 PM UTC
At this time, we have confirmed that the adjustments made to bypass the affected external provider have restored stable connectivity for our customers. We appreciate your patience while we implemented this solution. Customers who reported impact to our Support team will receive a RFO once the investigation is complete.
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