Resolved after 58 minutes, affecting Dialer, on February 27, 2026.
At this time, we have confirmed resolution and restoration of normal call handling. We appreciate your patience as we worked urgently to resolve this issue. Customers who reported impact to our Support team will receive an RFO as soon as internal investigations conclude.
Affected components
Update timeline
- investigating Feb 27, 2026, 02:38 PM UTC
We are currently investigating reports of delays with call connections, treating this as a priority issue, and have engaged our engineering resources. We will provide updates as they become available.
- monitoring Feb 27, 2026, 03:07 PM UTC
We have identified and corrected an issue and are actively monitoring for stability, and are seeing wait times for calls connecting return to normal levels.
- resolved Feb 27, 2026, 03:30 PM UTC
At this time, we have confirmed resolution and restoration of normal call handling. We appreciate your patience as we worked urgently to resolve this issue. Customers who reported impact to our Support team will receive an RFO as soon as internal investigations conclude.
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