Resolved after 4 hours 16 minutes, affecting Dialer, on April 15, 2026.
The issue has been fully resolved and the fix is confirmed stable. RFO will be issued in due course to impacted clients.
Affected components
Update timeline
- investigating Apr 15, 2026, 01:55 PM UTC
We are currently aware of an issue affecting a subset of clients related to Registration errors and transferring calls. Our Engineering team is engaged, and we are treating this issue as a Priority. Updates to follow.
- monitoring Apr 15, 2026, 02:13 PM UTC
We have identified the root cause and have corrected the issue. We are currently monitoring to ensure the resolution is complete and stable.
- identified Apr 15, 2026, 03:06 PM UTC
We have reverted the stage as we have identified an additional instance of the concern, which we are investigating as a priority.
- resolved Apr 15, 2026, 03:47 PM UTC
The issue has been fully resolved and the fix is confirmed stable. RFO will be issued in due course to impacted clients.
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