Convoso incident

SMS Issue - Not Registered with TCR

Resolved after 8 hours 33 minutes, affecting Campaigns and Hopper, on July 7, 2026.

identified Jul 08, 2026, 12:16 AM UTC

We have identified an issue with a subset of numbers that are being used for the sending of SMS failing and displaying the error "Not registered with the TCR" when they are registered properly. This will be addressed with a code release after hours on 07/07/2026.

Started
Jul 07, 2026, 06:11 PM UTC
Resolved
Jul 08, 2026, 02:45 AM UTC
Duration
8h 33m
Detected by Pingoru
Jul 07, 2026, 06:11 PM UTC

Affected components

Campaigns and Hopper

Update timeline

  1. identified Jul 08, 2026, 12:16 AM UTC

    We have identified an issue with a subset of numbers that are being used for the sending of SMS failing and displaying the error "Not registered with the TCR" when they are registered properly. This will be addressed with a code release after hours on 07/07/2026.

  2. resolved Jul 08, 2026, 06:42 AM UTC

    This incident has been resolved.

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