Resolved after 6 minutes, affecting Dialer, on June 29, 2026.
We have verified network connectivity, and our backbone provider is fully operational. We apologize for this incident. Reporting clients will receive an RFO in due course.
Affected components
Update timeline
- investigating Jun 29, 2026, 04:37 PM UTC
We have received multiple reports from our clients that a subset of agents are experiencing Forced Pauses on the Agent Monitor. We are urgently investigating this.
- monitoring Jun 29, 2026, 04:45 PM UTC
Network connectivity appears stable at present. We are continuing to closely monitor.
- resolved Jun 29, 2026, 04:52 PM UTC
We have verified network connectivity, and our backbone provider is fully operational. We apologize for this incident. Reporting clients will receive an RFO in due course.
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