Resolved after 1 hour 15 minutes, affecting Dialer and Reports and Dashboards, on June 18, 2026.
At this time we have confirmed that the issue was resolved with the prior update and will be closing out this notice. Customers who reported impact will receive an RFO as soon as possible. We apologize for the inconvenience and appreciate your patience as we worked urgently to resolve this.
Affected components
Update timeline
- identified Jun 18, 2026, 01:00 PM UTC
We have identified that users may be seeing a 500 error attempting to access both the agent and admin UIs. This is a high priority issue and we are urgently working on a resolution.
- monitoring Jun 18, 2026, 01:05 PM UTC
This issue should be resolved but we are closely monitoring to validate full resolution.
- resolved Jun 18, 2026, 02:16 PM UTC
At this time we have confirmed that the issue was resolved with the prior update and will be closing out this notice. Customers who reported impact will receive an RFO as soon as possible. We apologize for the inconvenience and appreciate your patience as we worked urgently to resolve this.
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