Resolved after 3 hours 23 minutes, affecting Dialer, on May 19, 2026.
We're pleased to report that this issue is resolved. No further impact is expected. Convoso would like to take this opportunity to apologize for the degraded service and advise that we continue to closely monitor this for continued stability. Clients who submitted a Support ticket will be sent an RFO in due course.
Affected components
Update timeline
- investigating May 19, 2026, 04:33 PM UTC
We are currently investigating reports of high agent wait times. Engineering teams are engaged as a priority event. More updates wil be provided as the investigation progresses.
- identified May 19, 2026, 04:48 PM UTC
The issue has been identified, and remediation efforts are already underway.
- identified May 19, 2026, 06:47 PM UTC
The backend work to resolve this issue is almost complete, and many clients will already have seen an improvement in agent wait times. We will confirm once it is fully resolved.
- resolved May 19, 2026, 08:51 PM UTC
We're pleased to report that this issue is resolved. No further impact is expected. Convoso would like to take this opportunity to apologize for the degraded service and advise that we continue to closely monitor this for continued stability. Clients who submitted a Support ticket will be sent an RFO in due course.
Your product runs on more than Convoso
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services