Convoso incident
Customers may experience trouble accessing Convoso Admin portal
Resolved after 15 hours 51 minutes, affecting Dialer and Campaigns and Hopper and 1 more, on February 18, 2025.
We have confirmed that this incident is now resolved. We apologize for the inconvenience and we appreciate your patience as we worked to resolve this issue and apologize for any impact on your day-to-day operations. Customers who reached out to our support team will receive an RFO about this issue as soon as possible.
Affected components
Update timeline
- investigating Feb 18, 2025, 09:33 PM UTC
At this time, our team is investigating issues accessing Convoso for a group of our customers. This is a priority 1 issue and we are urgently working to resolve this.
- investigating Feb 18, 2025, 09:34 PM UTC
We are continuing to investigate this issue.
- investigating Feb 18, 2025, 09:47 PM UTC
We are still investigating this issue.
- identified Feb 18, 2025, 10:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 18, 2025, 10:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2025, 12:55 AM UTC
We have confirmed that this incident is now resolved. We apologize for the inconvenience and we appreciate your patience as we worked to resolve this issue and apologize for any impact on your day-to-day operations. Customers who reached out to our support team will receive an RFO about this issue as soon as possible.
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