Resolved after 5 hours 12 minutes, affecting Dialer and Campaigns and Hopper and 1 more, on February 20, 2025.
At this time we have confirmed no further widespread issues. Thank you once again for your patience as we worked to resolve this issue earlier. Customers who reported impact will receive an RFO as soon as one is available.
Affected components
Update timeline
- identified Feb 20, 2025, 05:25 PM UTC
We are urgently investigating an issue where customers are unable to access the Convoso platform. We have identified the issue and working urgently to resolve this.
- monitoring Feb 20, 2025, 05:36 PM UTC
At this time, a fix has been rolled out and users should no longer see major impacts. We are closely monitoring to verify full resolution.
- monitoring Feb 20, 2025, 05:56 PM UTC
Customers should no longer see any further impact. We will continue to monitor throughout the day to verify complete platform recovery. We apologize for the impact this may have had on your operations. We will send an RFO to customers who reported the impact and we thank you for your patience as we worked to address this issue.
- resolved Feb 20, 2025, 10:12 PM UTC
At this time we have confirmed no further widespread issues. Thank you once again for your patience as we worked to resolve this issue earlier. Customers who reported impact will receive an RFO as soon as one is available.
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