Resolved after 2 hours 16 minutes, affecting Dialer, on March 13, 2025.
At this time we have confirmed there should be no further customer impact after 9:15 AM PST. Thank you for your patience as we worked to resolve this issue and we apologize for any impact it may have had on your operations. Customers who reported impact will receive an RFO as soon as it is completed.
Affected components
Update timeline
- identified Mar 13, 2025, 03:31 PM UTC
We have identified an issue where users may see delays or trouble logging into Convoso. We are actively deploying a fix for this issue and we appreciate your patience as we work urgently to resolve this.
- identified Mar 13, 2025, 03:43 PM UTC
Our team has identified users may also see delays then disconnects from the Agent UI. We are working to resolve any impacts with the highest priority.
- monitoring Mar 13, 2025, 04:19 PM UTC
A fix has been deployed as of 9:15 AM PST. We are monitoring closely to confirm full resolution at this time.
- resolved Mar 13, 2025, 04:47 PM UTC
At this time we have confirmed there should be no further customer impact after 9:15 AM PST. Thank you for your patience as we worked to resolve this issue and we apologize for any impact it may have had on your operations. Customers who reported impact will receive an RFO as soon as it is completed.
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