Convoso incident
Customers may experience trouble with calls connecting
Resolved after 3 hours 58 minutes, affecting Dialer, on April 3, 2025.
At this time, we can confirm the fix deployed at 7:56 AM PST has fully resolved this issue. We apologize for any impact it may have had on your operations. We will be sending an RFO to any customers who reported impacted as soon as it is completed. Thank you for your patience as we worked to urgently correct this issue.
Affected components
Update timeline
- investigating Apr 03, 2025, 02:02 PM UTC
We are investigating an issue where some calls may not properly connect. Our team is urgently investigating this as a priority 1 incident.
- identified Apr 03, 2025, 02:10 PM UTC
Our team has identified the issue and work to resolve customer impacts have begun. We apologize for any impact this may have on your operations currently and appreciate your patience.
- monitoring Apr 03, 2025, 03:02 PM UTC
A fix has been rolled out and our teams are closely monitoring for further impacts.
- resolved Apr 03, 2025, 06:00 PM UTC
At this time, we can confirm the fix deployed at 7:56 AM PST has fully resolved this issue. We apologize for any impact it may have had on your operations. We will be sending an RFO to any customers who reported impacted as soon as it is completed. Thank you for your patience as we worked to urgently correct this issue.
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