Convoso incident
Some customers may be experiencing trouble logging in to Convoso
Resolved after 10 minutes, affecting Dialer and Scripts and 1 more, on May 14, 2025.
At this time customers should no longer be experiencing trouble logging in related to this issue. Customers who reported impact will receive an RFO as soon as it is available. We appreciate your patience as we worked to resolve this issue and apologize for any impact it may have had on your operations.
Affected components
Update timeline
- identified May 14, 2025, 04:52 PM UTC
We have identified an issue where a small subset of customers may be experiencing trouble logging into Convoso at this time. While this issue is very isolated we are treating it as a Priority 1 incident and we are working urgently to resolve this. If you are experience impact, please reach out to our Support team.
- monitoring May 14, 2025, 04:57 PM UTC
A fix has been applied and we are working to verify full resolution at this time. If you experienced trouble logging in earlier, please try once again at this time.
- resolved May 14, 2025, 05:06 PM UTC
At this time customers should no longer be experiencing trouble logging in related to this issue. Customers who reported impact will receive an RFO as soon as it is available. We appreciate your patience as we worked to resolve this issue and apologize for any impact it may have had on your operations.
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