Resolved after 1 hour 25 minutes, on July 25, 2025.
We’ve identified that intermittent connectivity issues reported by some customers are the result of packet loss occurring across certain internet service providers. Our systems remain fully operational. However, due to the streaming protocols used by our platform, degraded ISP routes may continue to impact performance, even when other internet-based services appear unaffected. If you are still experiencing connectivity issues, we recommend contacting your internet service provider. You can also use WinMTR (https://help.convoso.com/hc/en-us/articles/218732368-Checking-for-Quality-of-Service-issues-with-WinMTR-Windows-OS) to verify that your connection to Convoso is stable. As this issue is external to our platform and infrastructure, we are closing this notice at this time. We appreciate your patience as we investigated this concern.
Update timeline
- monitoring Jul 25, 2025, 08:20 PM UTC
Convoso has identified interconnects between major US network providers appear to have major packet loss. This will impact your ability to connect to Convoso, among other service providers. We are closely monitoring this situation.
- monitoring Jul 25, 2025, 08:20 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 25, 2025, 09:26 PM UTC
We’ve identified that intermittent connectivity issues reported by some customers are the result of packet loss occurring across certain internet service providers. Our systems remain fully operational. However, due to the streaming protocols used by our platform, degraded ISP routes may continue to impact performance, even when other internet-based services appear unaffected. If you are still experiencing connectivity issues, we recommend contacting your internet service provider. You can also use WinMTR (https://help.convoso.com/hc/en-us/articles/218732368-Checking-for-Quality-of-Service-issues-with-WinMTR-Windows-OS) to verify that your connection to Convoso is stable. As this issue is external to our platform and infrastructure, we are closing this notice at this time. We appreciate your patience as we investigated this concern.
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