Resolved after 30 minutes, affecting Dialer, on September 12, 2025.
A fix was deployed at 10:08 AM PST, and we have confirmed no further impact at this time. Customers who reported impact to Support will receive an RFO as soon it is completed. We appreciate your patience as we worked to resolve this issue and we apologize for any impact this may have had on your operations.
Affected components
Update timeline
- monitoring Sep 12, 2025, 05:13 PM UTC
We have identified intermittent pausing and delays in dialing and immediately raised this as Priority 1 issue. The root cause has been identified and a fix has been applied. We are monitoring closely to confirm full resolution.
- resolved Sep 12, 2025, 05:27 PM UTC
A fix was deployed at 10:08 AM PST, and we have confirmed no further impact at this time. Customers who reported impact to Support will receive an RFO as soon it is completed. We appreciate your patience as we worked to resolve this issue and we apologize for any impact this may have had on your operations.
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