Conviva incident

Login Issues

Resolved after 54 minutes, affecting Pulse UI, on June 22, 2026.

identified Jun 22, 2026, 10:06 PM UTC

We have narrowed the login issues to a service interruption with Okta, which is used for authentication into Pulse. We are following up with them closely to insure this service is restored as soon as possible. If a user is trying to login, they may see intermittent errors. Subsequent re-tries can allow access. If users are already logged in, this will not affect them. This issue does not affect Pulse data.

Other major vendors with incidents that started within 30 minutes of this one

Started
Jun 22, 2026, 09:46 PM UTC
Resolved
Jun 22, 2026, 10:41 PM UTC
Duration
54m
Detected by Pingoru
Jun 22, 2026, 09:46 PM UTC

Affected components

Pulse UI

Update timeline

  1. investigating Jun 22, 2026, 09:46 PM UTC

    We are currently investigating an issue with logging in to Pulse. If a user is trying to login, they may see intermittent errors. Subsequent re-tries can allow access. If users are already logged in, this will not affect them.

  2. identified Jun 22, 2026, 10:06 PM UTC

    We have narrowed the login issues to a service interruption with Okta, which is used for authentication into Pulse. We are following up with them closely to insure this service is restored as soon as possible. If a user is trying to login, they may see intermittent errors. Subsequent re-tries can allow access. If users are already logged in, this will not affect them. This issue does not affect Pulse data.

  3. resolved Jun 22, 2026, 10:41 PM UTC

    Pulse login services are fully restored.

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