Resolved after 2 hours 38 minutes, affecting Real-Time and Historical and 1 more, on October 25, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Oct 25, 2026, 09:09 PM UTC
We are currently looking into an issue impacting All App customers, resulting in data delay and dips. Our team is currently focused on mitigating the issue.
- identified Oct 25, 2026, 09:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 25, 2026, 10:07 PM UTC
Update: SEI App real-time data processing has caught up and real-time charts and App AI Alerts are back to normal. Our team is reviewing historical data from the affected window (starting ~20:15 UTC) and will repair any remaining gaps. SEI Video was not affected. We'll share a final update once that's complete.
- monitoring Oct 25, 2026, 10:45 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 25, 2026, 11:48 PM UTC
This incident has been resolved.
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