Conviva incident
VSI - Data Dip noticed from around 04:15 UTC on 21 December 2025.
Resolved after 3 days 8 hours, affecting Real-Time and Historical, on December 21, 2025.
Our Engineering and Operations team has fully restored our VSI service, and the traffic is currently stable now. We are keeping a close eye on the system. We are actively working on the required data repair, and we will provide the completion timeline and extent of the repair. With that, we are closing the P0 and proceeding with the highest priority data repair.
Affected components
Update timeline
- investigating Dec 21, 2025, 05:19 AM UTC
To our Valued Customers: Conviva Operations is aware of the ongoing data dip visible in Pulse UI and is currently investigating towards a resolution. Areas affected include: Real-Time and Historical data For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]
- monitoring Dec 21, 2025, 06:00 AM UTC
Our Engineering and Operations team has fully restored our VSI service, and the traffic is currently stable now. We are keeping a close eye on the system. We are actively working on the required data repair, and we will provide the completion timeline and extent of the repair. With that, we are closing the P0 and proceeding with the highest priority data repair.
- resolved Dec 24, 2025, 02:00 PM UTC
The data repair has been completed successfully.
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