Conviva incident
VSI - Historical data gap on march 13th between 10:00 –12:00 UTC
Resolved after 30 minutes, affecting Historical, on March 14, 2026.
We are currently observing a historical data gap between 10:00 am –12:00 pm UTC on march 13th for multiple customers. This issue is only visible on the Pulse dashboard when the date range includes March 13–14 and the granularity is set to 1 hour. Our team is actively backfilling the data. We will provide an update once the backfill is complete. Live data and all other date ranges are not affected
Affected components
Update timeline
- investigating Mar 14, 2026, 07:30 AM UTC
We are currently observing a historical data gap between 10:00 am –12:00 pm UTC on march 13th for multiple customers. This issue is only visible on the Pulse dashboard when the date range includes March 13–14 and the granularity is set to 1 hour. Our team is actively backfilling the data. We will provide an update once the backfill is complete. Live data and all other date ranges are not affected
- resolved Mar 14, 2026, 08:01 AM UTC
Backfill has been completed and the data gaps are no longer visible
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