Resolved after 9 hours 32 minutes, affecting Pulse UI, on April 1, 2026.
The issue has been mitigated and Session Timeline data should be accessible as expected.
Affected components
Update timeline
- investigating Apr 01, 2026, 08:15 AM UTC
To our Valued Customers: Conviva Operations is aware of intermittent interruptions impacting our VSI Viewer Module services (only Session Timeline, Viewer Sessions on Trends and Viewer Sessions API) and is currently investigating towards a resolution. Areas affected include: VSI Viewer Module services (only Session Timeline, Viewer Sessions on Trends and Viewer Sessions API) For further information please see the Conviva Status Page. Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]. Best regards, Conviva Support Services
- resolved Apr 01, 2026, 05:47 PM UTC
The issue has been mitigated and Session Timeline data should be accessible as expected.
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