Conviva incident

Video data delay in Pulse

Resolved after 14 minutes, affecting Historical, on September 7, 2026.

resolved Sep 07, 2026, 11:17 AM UTC

VSI-Video services are stable and functioning normally following the mitigation. Historical data between 10:30 - 10:47 UTC on Sep 7th, 2026 shows data discrepancies. This is isolated to that window only, no other data or current reporting is affected.

Started
Sep 07, 2026, 11:03 AM UTC
Resolved
Sep 07, 2026, 11:17 AM UTC
Duration
14m
Detected by Pingoru
Sep 07, 2026, 11:03 AM UTC

Affected components

Historical

Update timeline

  1. investigating Sep 07, 2026, 11:03 AM UTC

    We are investigating an issue causing real-time and historical data reporting delays and gaps for our VSI-Video customers, beginning at approximately 10:30 UTC. Recovery efforts are underway, and we will provide further updates as they become available.

  2. resolved Sep 07, 2026, 11:17 AM UTC

    VSI-Video services are stable and functioning normally following the mitigation. Historical data between 10:30 - 10:47 UTC on Sep 7th, 2026 shows data discrepancies. This is isolated to that window only, no other data or current reporting is affected.

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