Contentful incident
Experience API experiencing issues on upsert operations
Minor Vendor's status page →
Resolved after 2 hours 51 minutes, affecting Experience API, on August 17, 2026.
We have mitigated the issue and are seeing improvements on the error rates. We will continue monitoring the situation.
Affected components
Experience API
Update timeline
- investigating Aug 17, 2026, 09:05 AM UTC
We are investigating an issue where customers are experiencing errors with upsert operations on the Personalization Experience API.
- identified Aug 17, 2026, 09:37 AM UTC
We have identified the issue and are working with our upstream provider to provide a fix.
- monitoring Aug 17, 2026, 10:19 AM UTC
We have mitigated the issue and are seeing improvements on the error rates. We will continue monitoring the situation.
- resolved Aug 17, 2026, 11:56 AM UTC
The incident is resolved
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