Outage on Contentful Personalisation, Funtions and External References

Update timeline

1. investigating Nov 18, 2025, 11:53 AM UTC

   Users are currently experiencing problems with Native External References. We are currently investigating.

2. investigating Nov 18, 2025, 12:07 PM UTC

   An issue with a 3rd party platform provider is causing an outage on Contentful Personalisation as well as Contentful Functions and Native External References. We are working with the provider on a resolution.

3. monitoring Nov 18, 2025, 12:21 PM UTC

   We are seeing recovery on all affected services. We will continue to monitor the situation.

4. identified Nov 18, 2025, 12:29 PM UTC

   While we did see initial recovery, Contentful Personalisation, Native External References and Functions are experiencing an outage again.

5. identified Nov 18, 2025, 12:57 PM UTC

   We are seeing brief periods of recovery on Contentful Personalisation, but the situation is still unstable. Customers will be experiencing intermittent failures trying to use affected services.

6. identified Nov 18, 2025, 01:24 PM UTC

   We have seen recovery on Contentful Personalisation for the past 20 mins, but Customers Native External references are experiencing intermittent issue. We are continuing to investigate.

7. identified Nov 18, 2025, 02:03 PM UTC

   Personalisation continues to be recovered. We are still seeing some intermittent errors for Native External References.

8. identified Nov 18, 2025, 02:54 PM UTC

   We are seeing full recovery across all affected services. We will continue to monitor the situation.

9. monitoring Nov 18, 2025, 02:59 PM UTC

   We have confirmed full recovery and are continuing to monitor.

10. resolved Nov 18, 2025, 05:30 PM UTC

    This issue has been resolved