Resolved after 1 hour 13 minutes, affecting Web App, on November 21, 2025.
We have deployed a fix and customers should now be able to see the presence indicator again.
Affected components
Web App
Update timeline
- investigating Nov 21, 2025, 12:04 PM UTC
Our Web App is currently operating in degraded mode with presence indicator not receiving data on users working with the entry. We are investigating the issue.
- identified Nov 21, 2025, 12:22 PM UTC
We have identified the issue and are working to deploy a fix.
- monitoring Nov 21, 2025, 01:13 PM UTC
We have deployed a fix and customers should now be able to see the presence indicator again.
- resolved Nov 21, 2025, 01:18 PM UTC
After monitoring the fix, we can confirm the issue is now fixed for all users.
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