Conga Contracts incident
Investigating Issue Impacting Login on Platform NA region
Resolved after 1 hour 56 minutes, affecting Conga Composer - NA and CPQ Catalog Service - NA and 1 more, on August 25, 2026.
The issue impacting Platform Login and Composer in the NA region(s) has been fully resolved and all affected systems have returned to normal operation.
Affected components
Update timeline
- investigating Aug 25, 2026, 01:57 PM UTC
We are currently investigating issues with failure affecting Platform Login, Composer, XAuthor within the NA Region Customers may experience a failed login. We will provide further updates as they are available.
- investigating Aug 25, 2026, 02:04 PM UTC
We are currently investigating issues with failure affecting Platform Login, Composer, CPQ, CLM, XAuthor within the NA Region Customers may experience a failed login. We will provide further updates as they are available.
- investigating Aug 25, 2026, 02:42 PM UTC
We are currently investigating issues with failure affecting Platform Login, Composer, CPQ, CLM, XAuthor within the NA Region Customers may experience a failed authentication or access to products and services. Composer Batch and Trigger are not impacted do moved them to operational. We will provide further updates as they are available.
- identified Aug 25, 2026, 03:23 PM UTC
Platform Login issue has been identified and fixed and this is causing our products to checks to start to pass. Changing to Partial outage while it catches up processing of jobs. We will provide further updates as they are available.
- resolved Aug 25, 2026, 03:37 PM UTC
The issue impacting Platform Login and Composer in the NA region(s) has been fully resolved and all affected systems have returned to normal operation.
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