Conga Contracts incident
Conga contracts latency and gateway time out issues.
Resolved after 8 hours 5 minutes, affecting Conga Contracts - NA, on May 21, 2026.
The issue has been fully resolved and all affected systems have returned to normal operation.
Affected components
Update timeline
- investigating May 21, 2026, 03:05 PM UTC
We are currently investigating this issue.
- identified May 21, 2026, 03:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 21, 2026, 04:21 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating May 21, 2026, 06:44 PM UTC
The fix did not work, we are still facing 504 issues. We are investigating it.
- investigating May 21, 2026, 09:06 PM UTC
We've scaled up our infrastructure and seen performance improvements, but are still addressing intermittent timeouts being observed by some customers. We will provide further updates as they are available.
- investigating May 21, 2026, 10:25 PM UTC
We are continuing to investigate a root cause while scaling infrastructure to help improve performance and stability.
- identified May 21, 2026, 10:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 21, 2026, 10:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 21, 2026, 11:11 PM UTC
The issue has been fully resolved and all affected systems have returned to normal operation.
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