Conga Contracts incident
Sign 2.0 services on Conga Advantage Platform for APAC region are down
Resolved after 3 hours 6 minutes, affecting Conga Sign - AP, on January 10, 2026.
The OneSpan issue impacting Sign 2.0 services on Conga Advantage Platform for APAC region has been fully resolved and all affected systems have returned to normal operation.
Affected components
Update timeline
- investigating Jan 10, 2026, 04:38 AM UTC
Sign 2.0 services on Conga Advantage Platform for APAC region are down. Sign dashboard, Sign connector, Sign APIs are currently down.
- identified Jan 10, 2026, 06:27 AM UTC
Issue seems to be on the account of OneSpan maintenance. Conga team is closely working and following up with OneSpan support. Initial findings indicate that the problem appears to be related to the apitoken / clientApp / accessToken request. More information is available at https://support.onespan.com/csm?id=trust_center_environment_status&environment=baf6c32d1b2be0505ed6fcc2cd4bcb03
- resolved Jan 10, 2026, 07:45 AM UTC
The OneSpan issue impacting Sign 2.0 services on Conga Advantage Platform for APAC region has been fully resolved and all affected systems have returned to normal operation.
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