Resolved after 2 hours 17 minutes, affecting Login & Authentication - EU and Login & Authentication - APAC (AP), on January 25, 2026.
The issue impacting Platform Login in the EU and APAC has been fully resolved and all affected systems have returned to normal operation.
Affected components
Update timeline
- investigating Jan 25, 2026, 04:56 AM UTC
We are currently investigating issues with intermittent failure affecting Platform Login within the EU Region Customers may experience a failed login. We will provide further updates as they are available.
- identified Jan 25, 2026, 05:12 AM UTC
The issue has also impacted APAC region. The issue has been identified and is do to a timing of a certification rotation. The issue should be resolved within the hour.
- monitoring Jan 25, 2026, 05:42 AM UTC
Logins are now passing and we will continue to monitor.
- resolved Jan 25, 2026, 05:47 AM UTC
The issue impacting Platform Login in the EU and APAC has been fully resolved and all affected systems have returned to normal operation.
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