Computers and Structures incident

Service Disruption affecting CSI Website, CSI Customer Center and license checkout

Resolved after 1 hour 48 minutes, affecting LICENSING | Cloud Sign-in and LICENSING | Trial and 1 more, on October 15, 2026.

monitoring Oct 15, 2026, 03:27 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 15, 2026, 02:19 PM UTC
Resolved
Oct 15, 2026, 04:08 PM UTC
Duration
1h 48m
Detected by Pingoru
Oct 15, 2026, 02:19 PM UTC

Affected components

LICENSING | Cloud Sign-inLICENSING | TrialWEBSITE | Customer Center

Update timeline

  1. investigating Oct 15, 2026, 02:19 PM UTC

    The CSI website and CSI Customer Center are experience service disruptions. This is due to an outage of the host infrastructure. Trial licenses may not be available and license checkout is not available.

  2. monitoring Oct 15, 2026, 03:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 15, 2026, 04:08 PM UTC

    This incident has been resolved.

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