Resolved after 12 hours 56 minutes, on March 20, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Mar 20, 2026, 01:09 AM UTC
We're aware of an issue where some users who recently purchased or upgraded a plan are not seeing it reflected in CoinTracker, even though the payment processed successfully. Our team is actively investigating and we'll update this page as soon as we have more information.
- monitoring Mar 20, 2026, 02:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 20, 2026, 02:05 PM UTC
This incident has been resolved.
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