Resolved after 8 days 21 hours, affecting Website, on February 25, 2025.
This issue has been resolved and we are in the process of cleaning up all accounts. Please expect your account to be resolved this week. In case you face further issues after, please contact Support.
Affected components
Update timeline
- investigating Feb 25, 2025, 01:22 AM UTC
We are aware of some Kraken wallets showing as duplicates due to a recent update. No action is required. We are running a fix to remove duplicate wallets automatically. Our engineers are investigating the issue and we will be providing updates as necessary
- monitoring Feb 28, 2025, 07:45 PM UTC
Kraken Duplicate Wallet issue has been fixed. There are a few assets where users still might see duplicates. - ZEC - DAO - ICN - NMC - USTC - LUNC - RENDER Fixes for these assets will be put into place soon so that users will no longer see duplicate wallets here as well.
- resolved Mar 05, 2025, 10:39 PM UTC
This issue has been resolved and we are in the process of cleaning up all accounts. Please expect your account to be resolved this week. In case you face further issues after, please contact Support.
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