Resolved after 5 hours 46 minutes, affecting Web Tier, on November 18, 2025.
Our upstream provider has resolved their incident and we have re-enabled affected services.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Nov 18, 2025, 12:05 PM UTC
We are currently investigating this issue.
- investigating Nov 18, 2025, 12:20 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 01:01 PM UTC
We continue to be impacted by an extended outage at one of our upstream providers. We are investigating further steps for mitigation.
- identified Nov 18, 2025, 02:37 PM UTC
We have taken steps to mitigate the upstream provider issue but are still identifying areas that are impacted. Mitigation steps are continuing.
- monitoring Nov 18, 2025, 03:00 PM UTC
We are seeing services start to recover and are continuing to monitor its progress.
- monitoring Nov 18, 2025, 04:36 PM UTC
We are seeing reduced error rates but continue to monitor the situation with our upstream provider.
- resolved Nov 18, 2025, 05:51 PM UTC
Our upstream provider has resolved their incident and we have re-enabled affected services.
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