CM.com incident

Agent Inbox issue with logging in/loading conversations

Minor Vendor's status page →

Resolved after 22 hours, affecting Agent Inbox, on October 27, 2026.

investigating Oct 27, 2026, 12:48 PM UTC

We are continuing to investigate this issue.

Started
Oct 27, 2026, 09:57 AM UTC
Resolved
Oct 28, 2026, 07:57 AM UTC
Duration
22h
Detected by Pingoru
Oct 27, 2026, 09:57 AM UTC

Affected components

Agent Inbox

Update timeline

  1. investigating Oct 27, 2026, 09:57 AM UTC

    Agent Inbox customers might have trouble logging in. Loading conversations might also result in an error message. Product is investigating this issue.

  2. investigating Oct 27, 2026, 12:48 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 28, 2026, 07:57 AM UTC

    This incident has been resolved.

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