Clover incident
Modifiers are appearing as "unavailable" on the Web Dashboard and on device
Resolved after 4 hours 15 minutes, affecting Dashboard, on May 13, 2025.
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
Affected components
Update timeline
- investigating May 13, 2025, 04:05 PM UTC
We are currently investigating an issue where modifiers are appearing as "unavailable" on the Web Dashboard and merchant devices. As a result, employees may not see modifier options when placing orders. Merchants can manually restore affected modifiers by re-enabling them in the Inventory > Items section of the Dashboard or on device. We appreciate your patience and will provide updates as we work to resolve this issue.
- identified May 13, 2025, 05:20 PM UTC
We are continuing to investigate this issue.
- identified May 13, 2025, 05:26 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 13, 2025, 08:20 PM UTC
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
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