Clover incident

Clover Multi-Factor Authentication Issue

Resolved after 1 hour 8 minutes, affecting Multi-Factor Authentication, on June 12, 2025.

resolved Jun 13, 2025, 12:23 AM UTC

The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.

Started
Jun 12, 2025, 11:15 PM UTC
Resolved
Jun 13, 2025, 12:23 AM UTC
Duration
1h 8m
Detected by Pingoru
Jun 12, 2025, 11:15 PM UTC

Affected components

Multi-Factor Authentication

Update timeline

  1. investigating Jun 12, 2025, 11:15 PM UTC

    Clover merchants may be experiencing a disruption with Twilio's SMS/texting service. As a result, Clover merchants who have set up multi-factor authentication may be experiencing issues accessing their Clover dashboard, text delivery, and text promotion delivery. We are engaged with Twilio and will provide an update soon. Thank you for your understanding.

  2. investigating Jun 12, 2025, 11:16 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 13, 2025, 12:23 AM UTC

    The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.

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