Resolved after 2 days 20 hours, affecting Dashboard and Payments and 1 more, on June 13, 2025.
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
Affected components
Update timeline
- investigating Jun 13, 2025, 07:02 PM UTC
Clover is experiencing an issue where some payments are showing a result of "initiated" and appear to be stuck in this state. This is due to transactions that occurred during the Google outage on 6/12. Our engineering team is actively investigating the issue. There is no current workaround. We greatly appreciate your ongoing patience as we work to resolve this issue, and will provide an update once we have an estimated time for resolution. Thank you for your understanding.
- identified Jun 14, 2025, 01:42 AM UTC
Clover Engineering is actively working on resolving the incorrect transactions. Please look for updates throughout the weekend.
- identified Jun 14, 2025, 03:33 PM UTC
The Clover Engineering Team is actively working to resolve the incorrect transactions. We'll provide updates throughout the weekend
- identified Jun 15, 2025, 12:23 AM UTC
The Clover Engineering Team has identified the issue and is actively working to resolve the incorrect transactions. We'll provide updates throughout the weekend.
- resolved Jun 16, 2025, 03:15 PM UTC
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
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