Resolved after 3 hours 50 minutes, affecting Cloudways Cloud Platform Console, on April 29, 2026.
We have implemented a fix for the account impersonation issue and are currently monitoring the results. We will provide a final update once the resolution is confirmed.
Affected components
Update timeline
- identified Apr 29, 2026, 07:37 PM UTC
We are currently investigating an issue related to account impersonation. While the servers remain fully operational and core services are working fine, some users may experience slow loading times or temporary errors when accessing account details. Our engineering team is actively working to resolve this, and we will provide further updates as they become available. Thank you for your patience.
- monitoring Apr 29, 2026, 07:46 PM UTC
We have implemented a fix for the account impersonation issue and are currently monitoring the results. We will provide a final update once the resolution is confirmed.
- resolved Apr 29, 2026, 11:27 PM UTC
This incident has been resolved.
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