Cloudways incident

Elastic email connectivity issue

Resolved after 1 day 3 hours, affecting Elastic Email, on October 19, 2025.

monitoring Oct 20, 2025, 03:13 AM UTC

The issue has been identified and a fix has been implemented. We are continuing to monitor the service to ensure stability.

Started
Oct 19, 2025, 10:18 AM UTC
Resolved
Oct 20, 2025, 02:04 PM UTC
Duration
1d 3h
Detected by Pingoru
Oct 19, 2025, 10:18 AM UTC

Affected components

Elastic Email

Update timeline

  1. investigating Oct 19, 2025, 10:18 AM UTC

    We’re currently experiencing connectivity issues with Elastic Email, which are affecting email sending and domain verification. Our team is actively working with the Elastic Email support team to resolve the problem as quickly as possible. We’ll keep you updated with any progress. We apologize for the inconvenience and appreciate your patience while we work on this.

  2. monitoring Oct 20, 2025, 03:13 AM UTC

    The issue has been identified and a fix has been implemented. We are continuing to monitor the service to ensure stability.

  3. resolved Oct 20, 2025, 02:04 PM UTC

    This incident has been resolved.

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