Resolved after 1 day, affecting Elastic Email, on October 21, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Elastic Email
Update timeline
- investigating Oct 21, 2025, 09:02 AM UTC
Currently, we are experiencing degraded services with Elastic Email service affecting a subset of customers and causing timeout errors while sending emails. Our teams are actively investigating the problem with the elastic email team and we will be updating this status page with further information as soon as it is available. We apologize for any inconvenience this may be causing.
- monitoring Oct 22, 2025, 09:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2025, 09:49 AM UTC
This incident has been resolved.
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