Resolved after 3 hours 31 minutes, affecting Cloudways Cloud Platform Console, on November 18, 2025.
A fix has been implemented, and we are monitoring the results.
Affected components
Update timeline
- investigating Nov 18, 2025, 05:30 AM UTC
We are currently aware of an issue affecting the visibility of servers within the account dashboard. Customers may notice that their active servers are temporarily missing or not displaying in their server list. Please be assured that this is only a display issue. Our engineering team is actively investigating the root cause and working to restore server visibility as quickly as possible. We sincerely apologize for any confusion or inconvenience this may have caused.
- monitoring Nov 18, 2025, 06:13 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Nov 18, 2025, 09:01 AM UTC
This incident has been resolved.
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