Cloudways incident

New Addon Subscribers are Unable to Create Mailbox in Rackspace

Minor Vendor's status page →

Resolved after 10 days 12 hours, affecting Rackspace Email, on November 24, 2025.

investigating Nov 24, 2025, 01:44 PM UTC

We are continuing to investigate this issue.

Started
Nov 24, 2025, 01:44 PM UTC
Resolved
Dec 05, 2025, 02:40 AM UTC
Duration
10d 12h
Detected by Pingoru
Nov 24, 2025, 01:44 PM UTC

Affected components

Rackspace Email

Update timeline

  1. investigating Nov 24, 2025, 01:44 PM UTC

    We are currently facing a technical issue that is preventing new Rackspace Addon users from creating mailboxes in Rackspace's email service. Our team is working on resolving this matter. We apologize for any inconvenience this may cause and appreciate your patience.

  2. investigating Nov 24, 2025, 01:44 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 05, 2025, 02:40 AM UTC

    This incident has been resolved.

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