Cloudways incident

Rackspace Webmail Access Issue

Resolved after 12 hours 46 minutes, affecting Rackspace Email, on December 29, 2025.

investigating Dec 29, 2025, 05:34 PM UTC

Rackspace is currently facing issues with webmail login access resulting in unable to log in or use key features at this time. Their engineers are actively investigating the issue. More details will be posted as it becomes available.

Started
Dec 29, 2025, 05:34 PM UTC
Resolved
Dec 30, 2025, 06:20 AM UTC
Duration
12h 46m
Detected by Pingoru
Dec 29, 2025, 05:34 PM UTC

Affected components

Rackspace Email

Update timeline

  1. investigating Dec 29, 2025, 05:34 PM UTC

    Rackspace is currently facing issues with webmail login access resulting in unable to log in or use key features at this time. Their engineers are actively investigating the issue. More details will be posted as it becomes available.

  2. resolved Dec 30, 2025, 06:20 AM UTC

    This incident has been resolved.

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